TERMS AND CONDITIONS

www.jasperconranshop.com

 

The terms and conditions apply to the use of this website and by using this website you agree to be bound by the terms and conditions set out below. If you do not agree to these terms and conditions you may not use or access this website. 

 

We advise all our customers to carefully read our terms and conditions prior to placing an order, to avoid any inconvenience for either party.

 

If you have any questions relating to these terms and conditions, please contact info@jasperconran.com or call on +44 (0)207 384 0800 Monday to Friday 9.00am - 5.30pm (UK Time)

 

ACCESS TO AND USE OF THIS WEBSITE: 

 

When you place an order, or register as a customer, the personal information which you are required to provide must be true, accurate, current and complete in all respects. You must notify us immediately of any changes to the personal information by contacting us by email on info@jasperconran.com. For more details on how we collect your personal data and what we do with it, please consult our privacy policy.

 

PRIVACY POLICY: 

The only personal data stored by Jasper Conran Limited are email addresses of newsletter subscribers. By subscribing to the newsletter subscribers have given permission to be contacted with marketing information via email only in relation to Jasper Conran Limited.

Any email addresses submitted are not shared with third parties.

We do not have access to the IP address of newsletter subscribers or users of the site.

Analytics cookies - In order to keep the website relevant, easy to use and up-to-date, web analytics services are used to help understand how people use the site.

Cookies allow web analytics services to recognise your browser or device and, for example, identify whether you have visited our website before, what you have previously viewed or clicked on, and how you found the website. The information is anonymous and only used for statistical purposes, and it helps to analyse patterns of user activity and to develop a better user experience.

Web analytics data and cookies cannot be used to identify you – they do not contain personal information such as your name or email address.

Third party websites - Links to third party websites from jasperconran.com are owned and operated independently and may collect information about you. This privacy policy does not cover the information practices of those third-party websites. We do not accept any responsibility or liability for their policies.

Social Media Buttons - JasperConran.com includes social media buttons to Facebook. Instagram and Twitter. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media buttons are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

If you have any further enquiries regarding our privacy policy please contact info@jasperconran.com

 

PRICES

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT (UK). Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, and we reserve the right to change these at any time without notice. All prices are stated in Pounds Sterling (£ GBP).

 

TERMS OF SALE

By ordering with us you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Purchases are charged at the time the order is placed. Once your order has been placed you will receive a confirmation email. This email will only be an acknowledgment and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved. By submitting an order through our site, you are confirming that the payment details provided on your order are valid and correct.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this at the check-out stage, or shortly after placing your order

RETURN & REFUND POLICY

If you are not completely satisfied with any items purchased, you can return them to us within 14 days for a full refund or exchange.

 

Please return unwanted or incorrect items in perfect, resalable condition, including the original packaging for a full refund or exchange. 

 

To return items, please email info@jasperconran.com with your order number and return address.

 

The Consumer Contracts Regulations 2013 offers you the following cancellation rights when you buy online or by phone:

1.    You have the right to return your order within 14 days of the date the order is delivered to you. 

2.    You then have a further 14 days from notifying us to return the goods. 

3.    Postage will be supplied for UK returns. A quote for international returns will be provided on receipt of your returns email. 

4.    We will reimburse to you the amount in relation to goods to which cancellation rights apply, via the method used to pay for the original transaction. This does not include Next day or international delivery costs. 

5.    We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

6.    Please return your goods to us in the exact condition you received them, including original packaging, to Jasper Conran Ltd, 1-7 Rostrevor Mews, London, SW6 5AZ

SHIPPING AND DELIVERY

 

UK Shipping – Royal Mail Signed For 1st Class

 

Shipping is free for all orders to addresses within the UK. 

 

Orders will be sent 1-2 working days after your order has been placed and will arrive within 1-2 working days. 

Royal Mail Special Delivery Guaranteed Next Day is £5 on orders placed before 3pm (UK Time)

 

You will receive a confirmation email stating your order has been posted and a tracking number. We regret that it is not possible to offer a dedicated date or time slot for delivery.

 

Shipping to the EU– Royal Mail International Tracked and Signed For. 

 

Shipping to countries in the EU is charged at a flat rate of £10 for all countries. This is a fully trackable and signed for service with Royal Mail. 

 

Orders will be sent 1-2 working days after your order has been placed and will arrive within 3-15 working days. 

 

You will receive a confirmation email stating your order has been posted and a tracking number. We regret that it is not possible to offer a dedicated date or time slot for delivery.

 

Shipping outside the EU – please contact info@jasperconran.com or call on +44 (0)207 384 0800 Monday to Friday 9.00am - 5.30pm (UK Time) to discuss payment and delivery options. 

 

During the Christmas period, New Year and UK Bank Holidays, it may take slightly longer for packages to arrive. We can not be held responsible for the delay around these national holiday dates and international shipments. Please note that once the order is posted, the parcels are inevitably out of Jasper Conran Ltd’s control and responsibility.

WEBSITE IMAGES

All images, text and design on this website are owned by Jasper Conran Ltd. The site may not be reproduced in any way without permission.

 

FEEDBACK AND COMPLAINTS

We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, e-mail, letter, or via social media then it will be dealt with as soon as is possible.

 

LAW

These terms and conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

 

Contact 

If you have any questions on any aspect of The Jasper Conran Shop please contact us:

 

Email:

info@jasperconran.com

 

Phone:

UK: 0207 384 0800

International: +44 (0) 207 384 0800

 

Post:

Jasper Conran Ltd

1-7 Rostrevor Mews

London

SW6 5AZ

 

LEGAL IDENTITY

 

The Jasper Conran Shop is a trading name of Jasper Conran Ltd.

The site is owned and operated by Jasper Conran Ltd. registered in England and Wales, company number  01331470

 

The registered office is Jasper Conran Ltd, 1-7 Rostrevor Mews, London SW6 5AZ